“The pathway to TREC disciplinary action is sometimes paved with good intentions.” (Standards & Enforcement Services division staff attorney.) “I had good intentions,” however, is not a defense to a violation.
Your Helpful Personality May Not Always Help Many individuals who work in real estate brokerage have friendly personalities and like to “help” people. A sales agent or broker may do something in a transaction that is inappropriate not because they want to do wrong but because they believe a client expects it, has requested it, or will be pleased. The Commission hears about these situations when someone files a complaint against the license holder. For example: A busy client might ask an agent to “please go ahead and sign my name to that amendment.” That should not be done unless the agent has a valid power of attorney from the client. An energetic agent might have extra time before a showing appointment and decide to “tidy up” the residence by doing dishes and making beds before prospective buyers arrive. The occupant of the property may be offended and file a complaint. Yes, this happens. Source: TREC Advisor 20160201
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